Effective Date: December 14, 2023
Welcome to Barley Life PH! We aim to make your shopping experience enjoyable and hassle-free. Please take a moment to review our Shipping and Returns policy below.
Shipping Policy
Delivery Areas
We currently offer delivery within the Philippines. For inquiries about delivery to specific areas, please contact our customer support.
Processing Time
Orders are typically processed within 2 business days. During peak seasons or promotional events, processing times may vary.
Shipping Method
We exclusively offer Cash on Delivery (COD) as the payment method and shipping option.
Shipping Charges
We offer free shipping for orders within our standard delivery zones.
Returns and Exchanges
Eligibility
We accept returns and exchanges for items that meet the following criteria:
- The item is in its original condition, unused, and in its original packaging.
- The request is made within 7 days of receiving the order.
How to Initiate a Return or Exchange
- Contact our customer support at support@barleylifeph.com to initiate the return or exchange process.
- Provide your order number and a detailed reason for the return or exchange.
- Our customer support team will guide you through the return or exchange process.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.
Refunds
Refunds will be issued in the form of store credit within 3 business days of receiving the returned item. Please note that shipping charges are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will arrange for a replacement or refund, as appropriate.
Contact Us
If you have any questions or concerns regarding our Shipping and Returns policy, please contact us at support@barleylifeph.com.